Manager Client Services (Elite Banking) Abu Dhabi, UAE

First Abu Dhabi Bank

Job Title
Manager Client Services (Elite Banking) Abu Dhabi, UAE
Job Description
Manager Client Services (Elite Banking) Abu Dhabi, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a motivated Manager, Client Services to support the Elite Banking business segment in Abu Dhabi. This role involves handling daily operational matters, ensuring seamless client service, and acting as a key support partner for relationship managers. The position requires strong interpersonal skills, attention to detail, and the ability to work in a high-pressure environment with strict deadlines.

Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Act as the first point of contact for Elite Banking clients, ensuring queries are resolved promptly by phone, email, or in person
* Support relationship managers with account opening, closing, and KYC compliance checks
* Process transfers, remittances, FX deals, and fixed deposits within defined turnaround times
* Generate and share MIS reports to highlight process gaps and recommend improvements
* Liaise with investment desks, securities, and custody teams to coordinate investment transactions
* Manage documentation flow, signature verification, and call-back procedures where applicable
* Provide clients with bank statements, portfolio updates, and secure delivery of banking instruments
* Log, track, and escalate customer complaints to ensure timely resolution and improved satisfaction
* Support training and mentoring of junior staff while covering for colleagues during absences
* Ensure adherence to FAB s compliance, regulatory standards, and internal audit requirements

Ideal Profile

* University degree in Business, Economics, or Marketing; or equivalent work experience (minimum 3 years)
* Strong knowledge of banking products, services, and compliance requirements
* Excellent English communication skills (Arabic is an advantage)
* Strong interpersonal and relationship-building skills with client-focused mindset
* Ability to manage multiple tasks under pressure while maintaining accuracy
* Self-starter with solid technology skills and commitment to continuous improvement


* Opportunity to work with the UAE s largest bank, known for innovation and client excellence
* Exposure to Elite Banking and client-facing leadership opportunities
* Structured career development and professional training support
* Dynamic, multicultural team environment with international collaboration
* Competitive tax-free salary and comprehensive benefits package