Manager Crew Engagement

Etihad Airways

Accountabilities

• Role Purpose The Cabin Crew Performance and Engagement Manager will serve as a role model and coach, empowering cabin crew to achieve high standards of performance, service, and engagement. You will collaborate with key stakeholders to implement effective engagement initiatives, address performance matters, and ensure compliance with safety and operational standards while championing the voice of cabin crew across the business.
• Act as a service and engagement role model, coaching and developing team members to achieve inflight service excellence.
• Design and deliver targeted development and career progression plans for cabin crew, ensuring personal and professional growth.
• Develop and implement strategies for IPO events, forums, and workshops to strengthen engagement with the cabin crew community.
• Oversee the performance review process for cabin crew and prepare related reports.
• Partner with Inflight Performance and Operations Officers to address performance issues and implement robust improvement plans.
• Build strong working relationships with stakeholders across Training, Service Delivery, Guest Relations, HR, and EAMC, championing the crew voice back to the business.
• Liaise with senior managers across Cabin Crew Operations, CARE, Cabin Safety, and Cabin Crew Welfare on high-profile or confidential matters.
• Ensure compliance with GCAA legislation and international safety, security, and operational standards, in collaboration with the Manager Cabin Safety Procedures.
• Investigate and evaluate incidents or performance shortfalls, including safety and service issues, in line with company policy and best practice.
• Demonstrate a commitment to personal development through learning, feedback, and continuous improvement.