Manager - Customer Success

Midis Group

Main Duties and Responsibilities

• Driving product adoption within all regional accounts
• Acting as the first level of support for the customers in the region
• Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations
• Conducting value program activities and proactively facilitating customer product education
• Encouraging customer engagement in product Communities, Company Events, Success Stories, etc.
• Driving cross-team collaboration between the client and Broadcom's product, account, and technical teams

Position Requirements

• Strong background in IT and technology, including a broad understanding of industry trends
• Knowledge of Treasury, Finance, and/or Accounting is a plus
• Ability to handle challenges and problem solving
• Excellent verbal and written communication skills
• Superior presentation skills
• Experience with a variety of ticketing / support platforms and methods

Additional Qualifications

• Project management experience
• Prior experience in a customer-facing role with Enterprise-level clients