Manager Cybersecurity Enablement

Oman Investment Authority

RESPONSIBILITIES

Establish and maintain the Cybersecurity Delivery Governance Framework covering policies, SOPs, RACI matrices, and process charters across SOC, Service Ops, and Cyber Consulting functions.

Translate cybersecurity strategy into operational KPIs, dashboards, and governance routines to ensure delivery excellence.

Define and monitor performance metrics such as SLA compliance, project delivery maturity, client satisfaction, and automation efficiency.

Oversee ISO and ITIL-aligned governance processes (ISO 20000, ISO 27001, ISO 22301, and COBIT frameworks).

Ensure standardization of documentation, version control, and knowledge repositories across all cybersecurity functions.

Delivery Assurance and Quality Management

Lead cybersecurity delivery assurance reviews, internal audits, and operational performance evaluations.

Establish quality gates for service onboarding, change management, and incident lifecycle reviews.

Drive continuous improvement initiatives to enhance customer experience, reduce service variability, and eliminate process gaps.

Develop audit-readiness frameworks ensuring compliance with OIA and Otech policies.

Oversee internal corrective/preventive action (CAPA) tracking and governance dashboards.

Strategic Partner Management

Serve as primary coordinator for partners during capability uplift and transition phases.

Track milestones, training, knowledge transfer, Omanization and handover schedules.

Monitor partner delivery SLAs, quality of deliverables, and compliance with Otech s operational standards.

Ensure effective governance for external partnerships, vendor onboarding, and contractual reporting.

Drive alignment between partner-delivered frameworks and Otech s internal operations during steady-state transition.

Capability Development & Resource Enablement

Develop cybersecurity training and certification roadmaps aligned with capability uplift and Omanization objectives.

Coordinate with HR functions to implement career frameworks, skill matrices, and professional development paths.

Conduct maturity assessments for cybersecurity competencies and track progression using defined benchmarks.

Support leadership in defining organization design and resourcing plans for emerging domains (e.g., GRC, cloud security, threat intel).

Service Analytics and Automation

Oversee the creation of integrated Power BI dashboards for performance, SLA, and risk tracking.

Collaborate with Automation and ITSM teams to design workflows for service reporting, approvals, and reviews.

Implement analytics-driven insights for risk prediction, workload management, and service optimization.

Drive automation adoption across cybersecurity delivery and governance processes.

Stakeholder and Cross-functional Collaboration

Liaise with other teams to ensure cohesive delivery reporting and KPI alignment.

Represent Cybersecurity Enablement in board or steering committee presentations.

Provide executive-level summaries for performance trends, improvement actions, and risk mitigation.

ROLE SPECIFICATIONS

Skills

Strong understanding of ITSM, governance, and service quality management frameworks.

Experience managing strategic partnerships, audits, and process design projects.

Familiarity with Power BI or equivalent analytics tools for performance reporting.

Understanding of automation platforms and service orchestration frameworks.