Manager (Data & AI) Data Management & Governance

SITA

KEY RESPONSIBILITIES

• Ensure data-driven insights are effectively communicated and used in decision-making.
• Manage data engineering and development of dashboards, analytics and ML/AI.
• Coordinate with business units to identify key performance indicators (KPIs) and establish tracking methods.
• Support teams by providing timely insights and recommendations based on data analysis.

Technical Leadership

• Co-Develop and Drive end-to-end technical architecture and data platform strategy.
• Lead cross-functional engineering teams for a scalable and purpose fit data platform.
• Oversee implementation quality and risk management by establishing solution review gates, performance benchmarks, cost-optimization practices
• Act as senior technical stakeholder and escalation point collaborating with product owners, service operations leadership, and vendors to remove technical blockers, drive architectural decisions, and ensure the platform delivers measurable business outcomes.

Data Governance

• Co-define and enforce data governance policies to ensure data quality and compliance.
• Establishes and enforces data procedures and data governance frameworks.
• Work across Information Systems & SITA Global Services Teams and in collaboration with stakeholders to align data practices with organizational standards.
• Co-define data ownership across SITA Global Services and align stakeholders with different roles and responsibilities.
• Oversee data lifecycle management and accountability for data within their domain.
• Provide final authority on data definitions, classifications, and access permissions.

Engagement Management

• Stakeholder engagement across SITA units to ensure needs are met.
• Provide regular updates to stakeholders on demand trends and forecasts.
• Liaises with Scrum Masters to ensure demand is communicated and prioritized with teams
• Regular exchange with management to ensure activities are aligned to SITA goals and the team is represented.

People Management

• Provide direction and leadership to the team, aligning their efforts with organizational goals.
• Monitor, assess, and provide feedback on individual and team performance, ensuring goals are met.
• Identify and foster growth opportunities for team members, supporting their professional development.
• Foster a positive work environment by engaging and motivating the team, to support people growth and development.
• Address and resolve conflicts within the team in a fair and constructive manner.
• Participate in the hiring process, ensuring the right talent is brought into the team.
• Provide timely and constructive feedback and recognize contributions and achievements, including developing Performance Improvement Plans.
• Act as a role model of SITA values and adherence to organizational policies, ethics, and relevant regulations (i.e., timesheets properly tracked for P&L effect, and vacation planning)
• Lead and support the team through change, providing guidance and minimizing disruptions.
• Ensure clear, transparent communication between the team and other stakeholders, promoting collaboration and alignment.