Manager - Entertainment Majid Al Futtaim

ROLE PROFILE

• Operational Leadership & Compliance Oversees day-to-day site operations, ensuring adherence to MAF Entertainment SOPs, policies, and regulatory standards while driving operational efficiency and compliance.
• Performance & Financial Management Monitors budgets, revenue, and profitability (P&L, EBITDA, OPEX), ensuring financial targets are achieved through effective cost control and strategic planning.
• Customer Experience & Quality Control Maintains a customer-centric environment, manages escalations, conducts root cause analysis, and ensures service excellence through continuous feedback (e.g., NPS scores).
• People Management & Development Leads, mentors, and develops teams; drives a positive work culture, manages performance, succession planning, and delivers employee training and development programs.
• Health, Safety & Environment (HSE) Promotes a culture of safety and security; ensures compliance with health, food safety, and crisis management standards through inspections and corrective actions.
• Audit, Reporting & Continuous Improvement Coordinates internal and external audits, prepares site reports and business reviews, and ensures timely closure of findings while driving process improvement.
• Stakeholder Collaboration Works cross-functionally with internal and external stakeholders to implement initiatives, resolve operational challenges, and align business goals with customer satisfaction.
• Strategic & Cultural Stewardship Acts as a culture ambassador for MAF Entertainment, supporting company values, new site launches, and capital projects while embodying happiness and service excellence principles.