Manager - Guest Chauffeur Scheduling

The Red Sea Development Company

Transport Operations Management:

• • Oversee, lead and supervise the seamless execution of guest and senior management transfers, ensuring high standards of service quality.
  • Monitor real-time transportation services via Transport Management Systems, addressing issues as they arise to meet operational objectives.
  • Maintain and develop strong relationships with stakeholders and clients.
  • Coordinate with relevant functional areas and departments to ensure seamless integration and effectiveness in multi-modal transport services.
  • Make quick, informed decisions regarding task reallocations due to unforeseen circumstances such as breakdowns, accidents, or incidents.
  • Act as the primary point of contact for all land mobility services during operational hours.
  • Oversee the dispatch of vehicles ensuring timely and efficient operations.
  • Manage incidents and accidents effectively, coordinating with relative stakeholders and internal teams to resolve issues and minimize disruptions.
  • Resolve and Escalate CRM reports to track customer interactions, feedback, and service quality issues, ensuring responsiveness to client needs and continuous improvement.
  • Oversee post-operation processes, performance tracking, and staff management.
  • Ensure strict adherence to KSA transportation laws and regulations.

Leadership & Team Management:

• • Lead a team of Coordinators, Dispatchers, and Chauffeurs, ensuring they adhere to operational standards, safety protocols, and customer satisfaction guidelines.
  • Conduct team briefings, toolbox talks, and safety reviews to maintain high standards of operational efficiency and safety.
    

  • Manage staff attendance, resolve operational setbacks caused by absences, and ensure that service delivery remains unaffected.

  • Manage overtime and staff scheduling, ensuring resources are allocated efficiently for subsequent shifts.

    Performance Monitoring and Reporting:

  • Monitor and track key performance indicators (KPIs), including on-time performance, guest satisfaction, driver utilization and driver behavior.

  • Generate detailed reports for upper management to inform strategic decisions.

    Stakeholder Engagement and Service Excellence:

  • Engage in strategic planning to align transportation services as per company guidelines.

  • Coordinate with B2B support teams to ensure seamless service delivery.