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Experience
5 - 7 Years
Job Location
Education
Bachelor of Science(Statistics), Masters in Computer Application(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Develop predictive modelling and analytics models to categorise and target guests e.g. CLV and churn
Support experimentation and A/B testing to validate guest retention and engagement strategies
Monitor the impact of interventions and outcomes of churn and customer value models
Segment guests based on behavioural, demographic and transactional data to inform strategy
Collaborate with Product, Customer Journey and Marketing teams to translate insights into action
Provide clear actionable recommendations through dashboards, reports and presentations
Partner with stakeholders to ensure clean, reliable data pipelines for modelling
Maintain documentation and version control of models and methodologies
Desired Candidate Profile
Bachelors in Data Science, Statistics, Business Analytics or a related degree
Masters degree preferred, especially in areas related to operational research or applied economics
5+ years experience in analytics or data science or marketing analytics, ideally in an airline, travel or loyalty-driven business
Proven expertise building CLV and churn models using tools like Prython R, SQL or similar
Familiarity with airline data sources e.g. PNR, GDS, loyalty program databases) and customer-facing systems (e.g. mobile apps, kiosks)
Strong ability to communicate complex insights to senior leadership and non-technical stakeholders
Experience with BI tools e.g. Power BI, Tableu and journey orchestration platform e.g. Salesforce, Adobe Experience Platform ideal
Company Industry
- Airlines
- Aviation
Department / Functional Area
- IT Software
Keywords
- Manager Guest Insights And Analytics
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Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad s codeshare partners, Etihad s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
https://careers.etihad.com/job/Abu-Dhabi-Manager-Guest-Insights-and-Analytics/732686822/