Manager - Housekeeping

Sheikh Shakhbout Medical City

Lead, plan, and manage all housekeeping operations, including cleaning, laundry, linen, uniforms, portering, waste management, and environmental services.

• Develop and implement departmental goals, operational plans, KPIs, and budgets aligned with facility objectives.
• Translate organizational strategies into effective housekeeping service delivery models.
• Ensure adequate staffing levels, resource allocation, shift coverage, and contingency planning.

Contract & Vendor Management

• Manage and monitor housekeeping service contracts to ensure compliance with agreed terms, SLAs, and KPIs.
• Lead performance reviews with contractors, address gaps, and implement corrective actions.
• Participate in contract development, renewal, and tender evaluation in coordination with relevant departments.
• Ensure contractor staff meet facility standards, licensing, training, and competency requirements.

Quality, Compliance & Risk Management

• Ensure full compliance with SEHA policies, regulatory requirements, infection control standards, occupational health and safety, and environmental guidelines.
• Oversee audits related to housekeeping, environmental care, patient experience, linen usage, inventories, waste management, and safety.
• Analyze audit findings, incidents, and complaints; develop and monitor improvement action plans.
• Ensure effective emergency preparedness, disaster response readiness, and business continuity within the department.

Leadership & People Management

• Provide leadership and direction to housekeeping officers, supervisors, and frontline staff.
• Lead recruitment, onboarding, orientation, training, and development of staff and contractor teams.
• Conduct performance evaluations, coaching, feedback, and disciplinary processes in line with HR policies.
• Promote teamwork, accountability, and a culture of service excellence, safety, and continuous improvement.
• Support nationalization, mentoring, and development of UAE national staff as per regulations.

Customer Service & Stakeholder Management

• Champion a customer focused philosophy and patient centered environment.
• Build and maintain strong working relationships with clinical, non clinical, and support departments.
• Address escalated complaints, incidents, and service issues in a timely and professional manner.
• Represent the housekeeping department in facility committees, meetings, and cross functional initiatives.

Reporting, Data & Continuous Improvement

• Review and approve departmental statistical reports, dashboards, and performance data.
• Utilize data analytics to identify trends, risks, and opportunities for efficiency and quality improvement.
• Ensure accurate record keeping, documentation, and reporting systems are in place.
• Lead service enhancement initiatives, process optimization, and innovation projects.

Financial & Resource Management

• Prepare and manage the housekeeping department budget.
• Monitor expenditures related to manpower, consumables, equipment, linen, and contracts.
• Ensure cost control without compromising service quality and safety.
• Oversee inventory management, procurement coordination, and asset utilization.

Facility Specific Responsibilities

• Ensure cleanliness and safety across all patient care, public, and staff areas.
• Maintain effective linen, uniform, laundry, and portering services supporting clinical operations.
• Ensure environmentally responsible cleaning practices and chemical management in coordination with Infection Control.