Manager HR - Client Relation - Abu Dhabi SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Client Relationship Management

• Serve as the primary point of contact for assigned outsourcing clients.

• Build and maintain strong, long-term client relationships.

• Conduct regular meetings with clients to review service performance.

• Address client concerns and ensure timely resolution of issues.

• Ensure service delivery aligns with contractual agreements and SLAs.

Operations & Service Delivery

• Oversee the onboarding and offboarding process of outsourced employees.

• Coordinate with HR, PRO, payroll, and finance teams for smooth operations.

Compliance & Documentation

• Ensure compliance with UAE Labor Law and company policies.

• Maintain updated employee records and documentation.

• Monitor contract validity and renewal timelines.

Reporting & Performance Monitoring

• Prepare monthly account performance reports.

• Track KPIs such as headcount, turnover, attendance, and payroll accuracy.

• Provide management with regular updates on account status and risks.

Business Growth Support

• Identify opportunities for account expansion and upselling.

• Support business development in proposal preparation when required.

• Ensure high client satisfaction to secure renewals and referrals.

  
  

Key Performance Indicators (KPIs)

• Client satisfaction and retention rate

• Employee turnover rate within assigned accounts

• Response and resolution time for client queries