Manager Infrastructure Services
DXC Technology
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description:
Responsibilities
- Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
- Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
- Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
- Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
- Maintain comprehensive service documentation, ensuring that all processes are well-documented and up to date.
- Generate reports on service performance and client feedback for review and action.
- Coordinate resources and schedules to ensure optimal service coverage.
Other Qualifications:
- Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus
Desired Candidate Profile
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning, team leadership, and performance management
- Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- Advanced degree in a relevant field a plus
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Manager Infrastructure Services
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DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.