Manager - IT Operational Excellence

Qiddiya Investment Company

Posted on 15 Sep

Experience

7 - 9 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

  • Develop and implement IT operational excellence strategies that align with Qiddiya's vision and goals.
  • Analyze and enhance IT processes to improve efficiency, effectiveness, and reliability.
  • Lead initiatives to identify and mitigate risks, ensuring the integrity and availability of IT services.
  • Collaborate with cross-functional teams to implement best practices and innovative solutions within the IT domain.
  • Establish KPIs to measure and report on the effectiveness of IT operations and improvements.
  • Manage vendor relationships and service contracts to ensure optimal service delivery.
  • Facilitate training and development programs to elevate the technical skills within the IT team.
  • Prepare and present regular reports on IT operational performance to senior management.
  • Stay current with industry trends and emerging technologies to inform operational excellence strategies.

Desired Candidate Profile

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in IT operations management, preferably in a large-scale organization.
  • Proven track record in process optimization and operational excellence frameworks.
  • Strong understanding of IT service management principles (ITIL, COBIT, etc.).
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage complex projects and drive cross-functional collaboration.

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • IT Software

Keywords

  • Manager - IT Operational Excellence

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Qiddiya Investment Company

Qiddiya Investment Company is committed to creating an exceptional entertainment and tourism experience in Saudi Arabia. We are seeking a dynamic and detail-oriented Manager - IT Operational Excellence to lead our IT operational strategies, ensuring alignment with our business objectives and the highest standards of service delivery.

https://apply.workable.com/qiddiya-investment-company-1/j/3842DBF186/

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