Manager IT Product Delivery Fly Dubai

Defines strategic roadmap aligned with business plans, enterprise architecture and long-term organizational goals.

• Influences business for investment in IT products that support long-term strategy and translate complex technical initiatives into business value narratives.
• Manages business stakeholders through regular reviews to ensure the product roadmap, delivery and on-going support metrics are as per defined expectations.
• Oversees the delivery of the products portfolio with a mix of projects and enhancements initiatives to ensure the delivery as per agreed time, cost and scope.
• Ensures the product changes are delivered to the highest quality by setting clear quality KPIs and measurement across the Portfolio.
• Drives collaboration across all IT departments (Enterprise Architecture, Digital Platform and delivery teams) to ensure seamless delivery of solutions.
• Ensures all IT departments are in sync about the product roadmap through regular cross-portfolio syncs.
• Manages external product vendors to ensure quality of service delivery and service levels compliance through ongoing service reviews.
• Ensures the 24x7 support for all assigned products and systems and ensures all KPIs and service levels are met and exceeded as defined in the respective service catalogues.
• Focuses on automation of manual functions and defect fixing to ensure continuous reduction of time spent in service requests and incidents allowing more time on building the product.
• Coaches and mentors delivery teams by promoting product thinking, identifying and filling skill gaps and empowering the people.
• Leads and manages the delivery teams defining a clear team structure, roles and responsibilities, success KPIs & metrics, cross-team building, transparency and through regular feedback and review mechanisms established in the organization.
• Drives innovation and becomes catalyst for change by benchmarking against industry, aligning innovation with business outcomes, defining incremental roadmap, and enabling others to lead change.