Automotive Aftersales Manager NAFFCO FZCO

Employer Active

Posted 1 hrs ago

Experience

7 - 10 Years

Job Location

Jeddah - Saudi Arabia

Education

Bachelor of Technology/Engineering(Automobile, Mechanical)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Automotive & Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.


Key Responsibilities:

  • Manage service center, spare parts, and warranty operations.
  • Drive customer satisfaction, retention, and service quality.
  • Lead, train, and motivate the aftersales team.
  • Monitor KPIs and achieve revenue & profit targets.
  • Ensure compliance with OEM standards and company policies.

Requirements:

  • Bachelor’s in Mechanical/Automotive Engineering or Business.
  • 7–10 years’ experience in automotive aftersales management.
  • Strong knowledge of service operations & spare parts.
  • Proven leadership and customer service skills.
  • Experience in managing budgets & P&L.

Employment Type

    Full Time

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Installation
  • Maintenance
  • Operations
  • Repair

Keywords

  • Automotive Aftersales Manager
  • Aftermarket Manager
  • ASD Incharge
  • Aftersales Manager
  • Automotive Manager
  • Technical Services Manager
  • Aftersales
  • AfterSales Service

NAFFCO FZCO

NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high quality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF). With the most talented and dedicated employees from around the world, NAFFCO has over 450 passionate engineers and over 3 million square feet of manufacturing facilities. We are currently exporting to over 100 countries worldwide. Our products have been consistently certified by UL, FM, BSI, LPCB and Global Mark according to the latest International Quality Standard for their strict adherence to ISO 9001 quality management systems and certified for ISO 14001 environmental management systems and BS OHSAS 18001 for occupational safety by UL DQS. Our success is driven by our 'passion to protect'; our vision is to become the world's number one provider of innovative solutions in protecting life, environment and property.

Read More

Sam Mathew - Manager Talent Acquisition

JAFZA Dubai P.O Box: 262169 - United Arab Emirates, Dubai, United Arab Emirates (UAE)

https://www.naffco.com