Manager of Real-estate Property Management

Rize

We are seeking a proactive and customer-focused Property Management Specialist to serve as the primary point of contact for landlords and tenants, ensuring a seamless and positive experience throughout their interactions with our services. The ideal candidate will excel at building relationships, managing property handovers, resolving conflicts, and delivering exceptional service to meet the needs of both parties.

What will you be doing?

1. Relationship Management:
   • Build and maintain strong, positive relationships with landlords and tenants to foster trust and satisfaction.
   • Conduct regular check-ins with both parties to ensure their needs are met and expectations exceeded.
2. Property Handover Management:
   • Oversee the property handover process, ensuring units are received from landlords and delivered to tenants in proper condition.
   • Inspect properties during handover to verify that they are damage-free, both when delivered to tenants and returned to landlords at the end of the lease.
3. Issue Resolution:
   • Act as the first point of contact for any disputes or problems that may arise between landlords and tenants.
   • Mediate conflicts and provide timely, effective solutions to maintain harmony and satisfaction.
4. Service Feedback:
   • Make daily calls to landlords and tenants to gather feedback and ensure they are satisfied with the services provided.
   • Document feedback and work with internal teams to enhance service quality.
5. Coordination:
   • Collaborate with other departments, such as maintenance and support teams, to address and resolve any issues related to the properties.
6. Reporting and Documentation:
   • Maintain detailed records of communications, property handovers, and any issues or resolutions for future reference.
   • Prepare regular reports on customer satisfaction and operational efficiency.

You're a perfect match if you have

• Strong interpersonal and communication skills to build lasting relationships with landlords and tenants.
• Proven ability to handle conflict resolution and problem-solving effectively.
• Detail-oriented with excellent organizational skills to manage the property handover process.
• Proficiency in using CRM tools and other software to document and track communications and activities.
• Ability to work independently while collaborating with internal teams to achieve shared goals.
• Prior experience in real estate, customer service, or property management is a plus.