Manager on Duty

Tawteen

Employer Active

Posted 4 hrs ago

Experience

2 - 7 Years

Job Location

Oman - Oman

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

KEY RESPONSIBILITIES

Monitors Reception Colleagues to ensure maximum guest satisfaction engaging with guest and prompt cordial attention from arrival through departure

Works closely with all team members to ensure Wyndham members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service & Enrolment targets are met.

Inspects all VIP rooms prior to arrival, with Loyalty Team if required and Greet VIP and Escort guests personally on arrival/ bidding farewell.

Oversees maintenance of efficient repeat guest history system by working closely with Loyalty team, and Promotes Inter-Hotel sales and in-house facilities.

Attention to detail on special requests by having updated database on guest profile either captured through glitches, preferences.

Handle guest complaints and refer them as necessary to management, follows up on corrective/preventive action

Entertains guest within hotel premises for food and drinks with approval from FOM where required in case of guest complains, to gain loyalty.

SKILLS & COMPETENCIES

Excellent communication skills

Attention to details

Computer literate

Good knowledge of the hotel systems

Excellent guest service skills

Ability to manage a team

Desired Candidate Profile

Ideally a degree in hospitality management and/or similar work experiences or certified accreditation and minimum 2 years experience as Duty Manager in 4/5* branded hotel.

Excel, Word, Power Point, FBM, Opera Computer skills.

Proficiency in speaking and writing Business English.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Manager On Duty

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Tawteen

https://tawteen.om/find-jobs/4133