Manager - Operational Readiness

Qiddiya Investment Company

Employer Active

Posted on 9 Oct

Experience

5 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance.
  • Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
  • Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
  • Conduct pre- and post-shift briefings to align priorities and ensure seamless handovers between shifts.
  • Monitor performance using dashboards and digital tools; identify service gaps and escalate as needed.
  • Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
  • Ensure adherence to safety processes, SOPs, and service standards across all providers.
  • Coordinate in real-time with field teams and other control centers to deliver a consistent guest experience.
  • Support cross-functional communication by relaying accurate information to stakeholders during active situations

Desired Candidate Profile

Bachelor's degree in Business Administration, Operations Management, or a related field; a master's degree is preferred.

At least 5 years of experience in operations management or a related role, ideally in the entertainment, hospitality, or large-scale project settings.

Proven ability to conceptualize and execute operational strategies that drive efficiency and enhance service delivery.

Strong project management capabilities, including experience leading multi-disciplinary teams.

Excellent analytical abilities with a focus on data-driven insights for decision-making.

Strong interpersonal and communication skills, facilitating effective collaboration with diverse teams.

Demonstrated experience in developing and delivering impactful training programs for staff.

Highly organized and capable of managing multiple priorities in a deadline-driven environment.

Knowledge of the local market and regulatory requirements in Saudi Arabia is a strong advantage.

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • Administration

Keywords

  • Manager - Operational Readiness

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Qiddiya Investment Company

https://apply.workable.com/qiddiya-investment-company-1/j/92CB656EA3/