Manager - Quality Management

Qiddiya Investment Company

Posted on 26 Feb

Experience

6 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Develop and maintain the Workers Villages quality management framework, including standards, SOP governance, and audit schedules.

Conduct quality audits and inspections across Residential Services, Facilities Management, Security, and other functions.

Manage non-conformance reporting, root cause analysis, and corrective/preventive actions (CAPA) tracking.

Define service quality KPIs and support departments in performance improvement planning.

Maintain documentation control, versioning, and audit-ready records for governance frameworks and SOPs.

Lead continuous improvement initiatives and lessons-learned processes.

Support client and third-party audits, ensuring timely responses and closure evidence.

Key Deliverables & Accountabilities

Approved quality management framework and audit plan.

Completed audits/inspections with documented findings and CAPA closure evidence.

Standardized SOP governance and documentation control system.

Quality KPI dashboards and improvement action plans.

Audit-ready compliance and quality records.

KPIs / Performance Metrics

Quality audit score and improvement trend.

CAPA closure rate within target timelines.

Reduction in repeat non-conformities.

Service standard compliance rate across departments.

Stakeholder satisfaction with quality governance and support.

Desired Candidate Profile

Bachelor s degree in a relevant field (Hospitality Management, Facilities Management, Business Administration, Engineering, Supply Chain, or related).

Professional certifications relevant to the role are preferred (e.g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Manager - Quality Management

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Qiddiya Investment Company

https://apply.workable.com/qiddiya-investment-company-1/j/0A922AF9E2/