Manager Relationship Management KYC

Tawteen

Proactively assist the Relationship Managers in undertaking the Financial and Industry (Sectoral) analysis, so as to complete the New & Review/Renewal Credit appraisals in time.

Proactively undertake the Internal Obligor Risk Ratings, feed the same in Bank s internal/external rating tools to develop the Rating Reports and Spreadsheets.

Proactively support the Business Unit in reviewing the client s constitutive documents to uphold and monitor full adherence and compliance with the prevailing best corporate banking practices.

Proactively support the Business Unit/Relationship Managers in liaising with the internal Support Units for quick and smooth delivery of services.

Proactively assist in the implementation of the strategies and plans to achieve all volume, revenue, development and profit targets for the Business Unit s customer portfolio.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

Proactively support the Business Unit in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the Business Unit s function, customer portfolio development and the monitoring of achievements.

Act within the limits of the powers delegated to the incumbent and adheres to QNB policies

Customer (Internal & External):

Proactively support the Business Unit in maintaining and developing customer relationships, acting as an alternative to Relationship Managers, as may be required.

Proactively support the Business Unit in dealing with and resolving customer problems and requirements, in coordination with appropriate in house and external support functions, to ensure timely, friendly and accurate responses and provision of Bank products / services.

Provide timely and accurate information to the external and internal auditors and Corporate Banking s compliance function, as and when required.

Build and maintain strong and effective relationships with all other related functions / units to assist in the achievement of the Corporate Banking s goals and objectives.

Internal (Processes, Products, Regulatory):

Proactively support the Business Unit to develop and manage on a day-to-day basis both potential new customer targets and existing customers to meet assigned financial and non-financial targets, in compliance with QNB policies and procedures, regulations and prevailing best practices.

Assist the Business Unit to prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.

Assist the Business Unit to prepare comprehensive credit reviews for existing customer facilities, at least one month before limit expiry, that adequately address all relevant and current risk factors and the latest developments in the industry, market and business.

Assist the Business Unit to identify and timely report on all negative events and early signals on potentially problematic accounts / relationships.

Assist the Business Unit to maintain the timely review of credit applications and documents within set turn-around time, in coordination with Credit Risk. Support the RMs, Unit Heads and others as requested, in identifying weak aspects of the credit applications.

Assist the Business Unit in monitoring the customer credit positions for full compliance with set limits and QNB s Investment and Credit Strategy.

Support the Business Unit in the preparation of periodic Management and Business Information reports to executive management, as requested.

In the absence of Credit Admin Role:

Liaise with HO credit admin on the credit documentation meeting the terms & conditions as per approval.

Seek HO Credit Admin acknowledgment when needed for collaterals submitted and supporting documents.

Seek HO Credit Admin Review and have the checklist completed for Credit Operations to complete the remaining tasks

To assist customers in all their queries on Bank s product and seek solution to their requests

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.

Build and maintain strong and effective relationship with all other related departments and units to achieve the Group s goals/objectives.

Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.