Manager - Revenue Protection and Loss Reduction Specialist Ernst & Young AE

The Supply Chain and Operations Consulting team drives business performance by optimizing and transforming supply chain and manufacturing functions. They design advanced planning processes, translate business strategy into actionable supply chain solutions, and enhance manufacturing productivity through digital and operational improvements. The team also develops frameworks to improve supply chain services and operations across value chains.

We are seeking a manager to join the team in a Revenue Protection and Loss Reduction role within Supply Chain and Operations Consulting.

Key Responsibilities

• Develop automated "suspicion scores" for accounts based on consumption patterns.
• Coordinate with Field Ops to validate "tamper" alarms and quantify recovered energy.
• Audit the "Meter-to-Cash" process to identify leaks during the transition to new BCRM system.
• Design automated logic to correlate "Tamper Alarms" with consumption drops to trigger immediate field inspections.
• Design the automated "Theft Detection" dashboards Operation team will monitor daily.
• Develop an Energy Balancing Framework (comparing feeder data vs. summed meter data) to pinpoint specific areas of technical and non-technical loss.
• Review BCRM "Unbilled Energy" reports to identify and fix orphaned meters that are communicating but not billing.
• Establish a "Fraud Score" for high-risk accounts based on historical patterns and AMI signatures.
• Define how VEE outcomes and billing exceptions can signal revenue leakage vs genuine operational causes
• Strengthen evidence requirements for NTL cases (what to capture from AMI, field, and billing for defensible decisions)
• Align NTL workflows with event/alarm classification and customer case handling to avoid duplicate investigations