Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manages day-to-day SAP operations, ensuring smooth support, issue resolution, change execution, and end-user service quality. Works under the direction of the management to execute the SAP operations strategy.
Key Responsibilities
- Daily SAP Support & Operations Execution: - Manage L1 L3 operational support across assigned SAP modules. Drive issue resolution, troubleshooting, and coordination with different teams. Review SAP application performance, batch jobs, and integration queues.
- Incident, Request & Problem Management: - Handle incidents, service requests, and root-cause analysis. Escalate high-impact issues to the management with recommended actions. Ensure SLAs and ITSM processes are followed.
- Change & Configuration Management: - Execute change requests, validate functional configurations, and support testing. Prepare UAT, verify change quality, and coordinate transport movements.
- Operational Readiness Support: - Support release cycles, regression testing, cutover tasks, and environment readiness. Maintain documentation, knowledge base articles, and runbooks with the help of all team members.
- Stakeholder Communication: - Engage with business users on issues, changes, and UAT support. Provide weekly operations reports to the management.
- Vendor Coordination: - Follow up with Support and software vendors on tickets and escalations and track vendor actions
- Team Leadership: - Supervise SAP support team reporting to him. Allocate workload and ensure documentation quality.
Desired Candidate Profile
Bachelor's degree in Information Technology, Computer Science, or a related field.
- 7+ years of experience managing SAP application operations or similar roles.
- Proficient in SAP modules and tools, with a solid understanding of integration and functionality.
- Demonstrated experience in managing application support and service delivery.
- Strong analytical, troubleshooting, and problem-solving skills.
- Exceptional communication skills, with an ability to work collaboratively across teams.
- Experience in performance optimization and system monitoring is desirable.
- Relevant SAP certifications are a plus.
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- IT Software
Keywords
- Manager
- SAP Application Operations
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Qiddiya Investment Company
Qiddiya Investment Company is on the lookout for a proactive and experienced Manager for our SAP Application Operations team. This key position will have a significant impact on the efficiency and effectiveness of our SAP applications, ensuring that they support our strategic vision and operational goals./p>
https://apply.workable.com/qiddiya-investment-company-1/j/43FE2F1640/