Manager - Training & Quality Manager

Sutherland

Design, develop, and implement comprehensive training programs to enhance employee skills and performance

• Conduct training needs assessments and create tailored learning solutions for various departments
• Manage and maintain the organization's quality management system, ensuring compliance with industry standards
• Lead quality assurance initiatives and continuous improvement projects
• Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics
• Conduct regular quality audits and implement corrective actions as needed
• Collaborate with department heads to identify training needs and quality improvement opportunities
• Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance
• Mentor and guide team members in both training and quality management practices
• Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning
• Stay updated on industry trends and best practices in training methodologies and quality management
• Prepare and present reports on training outcomes and quality performance to senior management
• Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives
• Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results
• Foster a culture of continuous learning, accountability, and high performance