Manager - Transformation & BE Al Futtaim Private Company (LLC)

The Manager - Transformation & Business Excellence is responsible for leading the design and implementation of transformation initiatives focusing on enhancing processes, customer experience, and policies within the real estate sector. The role contributes to the organizational goals by driving continuous process improvement initiatives across various departments, allowing for smoother operations, faster decision-making, and fostering a customer-centric approach in the dynamic environment of real estate development and management.

Transformation Initiatives

• Conduct gap assessments of different processes to identify performance, compliance, quality, and efficiency gaps.

• Develop, map, and document end-to-end processes, including identifying gaps, recommending industry best practices for process improvements, and implementing improvement actions.

• Ensure all processes are developed in alignment with organization structure, DoA, RACI, and policy framework.

• Lead transformation and business excellence initiatives focusing on improving efficiency, customer experience, change management and support the design and implementation of business excellence frameworks, KPIs, and performance measurement systems.

• Drive technical initiatives across multiple digital systems to support deployment and digitization of approved processes and coordinate cross-team dependencies and integration efforts.

• Identify and recommend industry best practices for process improvements, identify gaps and implement improvement actions including the development of workflows to integrate systems and ensuring business ROI.

• Collaborate with internal and external stakeholders for the design of Value Chain, Processes, Customer Journeys, RACI matrices and similar business excellence frameworks.

Training and Workshops

• Lead workshops and trainings across cross-functional teams to ensure adoption and understanding of processes.

• Devise and validate business cases for new initiatives in collaboration with key stakeholders as per business needs.