Marine Services / Agency Manager

Client of NADIA Global

Job Summary: The Marine Services Manager is responsible for establishing, managing, and scaling marine agency operations, ensuring efficient vessel servicing, regulatory compliance, and strong stakeholder coordination. The role combines operational leadership, commercial development, and multi-party coordination across ports, clients, and service providers.

Key Responsibilities:

1. Market & Business Development

• Assess vessel traffic, port activity, and target segments (offshore, tankers, cruise, dry bulk)
• Identify market opportunities and competitive positioning
• Develop and implement market entry and growth strategies
• Build relationships with ship owners, charterers, and offshore operators

2. Service Design & Portfolio Management

• Define and manage marine service offerings, including:
• Port agency services
• Husbandry services
• Crew services & logistics
• Offshore support services
• Develop differentiated service models and value propositions
• Ensure service quality, responsiveness, and customer satisfaction

3. Operations & Execution

• Oversee daily marine operations, including:
• Vessel clearance and documentation
• Port coordination and scheduling
• Logistics and supply chain execution
• Ensure 24/7 operational readiness for vessel support
• Coordinate with port authorities, terminal operators, and service providers
• Ensure timely and cost effective service delivery

4. Stakeholder & Partner Management

• Build and manage relationships with:
• Port authorities and regulators
• Marine service providers
• Logistics partners and subcontractors
• Establish and manage agency networks and partnerships
• Act as the single point of contact for key clients

5. Compliance & Regulatory Management

• Ensure compliance with:
• Port regulations
• Maritime laws and standards
• Agency licensing requirements
• Develop and implement compliance frameworks and SOPs
• Maintain documentation and audit readiness

6. Commercial & Financial Management

• Develop pricing strategies and cost structures
• Monitor profitability and operational costs
• Manage contracts, invoicing, and financial performance
• Support business expansion and new revenue streams

7. Strategy & Scaling

• Develop and execute short term and long term roadmaps
• Lead expansion into new ports or service lines
• Build internal capabilities (teams, systems, processes)
• Implement scalable systems for multi port operations

8. Team Leadership

• Recruit, train, and manage marine operations staff
• Build a high performance, service oriented team
• Ensure clear roles, responsibilities, and accountabilitY