Marketing - Community Specialist

Client of Top Notch Consultancy

The Community Specialist is responsible for building strong relationships with members, creating an engaging atmosphere, and strengthening the boutiques community both in-person and online. The role focuses on member experience, retention, events, and brand engagement.

• Build and maintain positive relationships with members and visitors

• Create a welcoming and motivating community environment

• Organize member events, challenges, and social activities

• Engage with members through social media, messages, and in-club communication

• Collect feedback and share insights with management

• Support member retention and loyalty programs

• Promote classes, programs, and special offers

• Collaborate with trainers and staff to enhance member experience

• Represent the brand at local events and partnerships

• Support onboarding of new members

• Experience in customer engagement, community management, or hospitality (preferred)

• Fluent in English

• Strong communication and interpersonal skills

• Active presence on social media (Instagram, WhatsApp, etc.)

• Friendly, energetic, and approachable personality

• Passion for fitness, wellness, and lifestyle

• Creative mindset with good organizational skills