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Vacancy
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Job Description
Roles & Responsibilities
Business & Revenue Ownership
- Full accountability for Revenue, ARPU, Gross Adds, Net Adds, and Customer Lifetime Value (CLTV)
- Drive profitable growth across prepaid, postpaid, VAS, and digital services
- Own market share growth strategy across segments (mass, youth, enterprise, digital-first users)
Marketing Strategy & Transformation
- Define and execute annual and 3-year marketing strategy roadmap aligned with corporate vision
- Lead digital transformation of marketing (app growth, CVM, automation, AI-led personalization)
- Build segment-led and data-driven go-to-market strategies
- Develop competitive positioning and differentiated value propositions
- Product, Pricing & CVM Leadership
- Own end-to-end lifecycle:
- Product development
- Pricing strategy
- Campaign management
- Customer experience & retention
- Drive AI-powered CVM programs to improve:
- Conversion rates
- Churn reduction
- ARPU uplift
- Ensure strong funnel management (Acquisition Usage Retention Upsell)
Go-To-Market & Execution Excellence
- Lead all product launches and campaigns with clear SLAs across:
- Sales
- Technology
- Finance
- Ensure flawless execution across channels (Retail, Digital, Indirect)
- Drive speed-to-market and agility in responding to competition
Organization & Capability Building
- Build and lead a high-performance marketing organization
- Develop capabilities in:
- Data analytics
- Digital marketing
- Customer lifecycle management
- Coach and develop leadership pipeline within marketing
Cross-Functional Leadership
- Sales execution & distribution alignment
- Technology product feasibility & launch readiness
- Finance business cases & ROI governance
- Ensure alignment between strategy and execution across functions
Performance Management & Reporting
- Own weekly, monthly, and quarterly performance dashboards covering:
- Revenue (Total & Segment-wise)
- ARPU (Blended & Segment)
- Gross Adds / Net Adds
- Churn & Retention rates
- Data usage & monetization (GB/subscriber)
- Digital channel contribution (%)
- Campaign ROI & conversion rates
- Deliver executive-level reporting to CMO/CEO/Board:
- Business performance vs targets
- Key insights and drivers
- Risks & mitigation actions
- Forward-looking outlook
KPI Governance Framework
- Establish clear KPI hierarchy:
- Company-level KPIs
- Marketing KPIs
- Team-level KPIs - Drive performance reviews and accountability cadence
- Ensure real-time visibility of KPIs through dashboards
Desired Candidate Profile
- Experience working with diverse team.
- Experience working with unstructured data.
- Ability to work under pressure and tight deadlines.
- Strong analytical capabilities.
- Conceptual Ability: Deals effectively with not just concrete, tangible issues but with abstract, conceptual matters.
- Creativity: Generates new approaches to problems or innovations to established best practices. Shows imagination.
- Resourcefulness/ Initiative: Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results- oriented (doer).
- Communications - Oral: Communicates well one on one, in small groups and public speaking. Fluent, quick on feet, command of language. Keep people informed.
- Communications - Written: Writes clear, precise, well-organized documents using appropriate vocabulary, grammar & word usage.
- Training / Development / Coaching: Actively & successfully trains people. Coaches & develops for promotion into position where they succeed. People builder.
- Vision: Provides clear, credible vision and strategy.
- Team Player: Reaches out to peers. Overcomes we-they. Approachable. Leads peers to do what is best for company.
- Proven track record in revenue growth & digital transformation
- Experience managing large-scale P&L and subscriber base
- PMP or equivalent (preferred)
Company Industry
- Telecom
- ISP
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Marketing Director
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