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Job Description
Roles & Responsibilities
ROLE SUMMARY
- Oversee daily loyalty program operations, including campaign setup, rewards fulfilment, member onboarding, and platform updates.
- Execute and optimize marketing campaigns, ensuring accuracy in offer configurations, targeting, and alignment with business priorities.
- Maintain operational integrity, including rewards inventory tracking, fraud monitoring, and coordination with relevant teams.
- Enhance member engagement, supporting personalized journeys, CRM triggers, and value-driven experiences based on member insights.
- Support Data & AI initiatives by coordinating data validation, integrating new behavioral signals, and applying CLV insights to loyalty actions.
- Assist with budget management, tracking campaign spend, reward costs, and financial compliance.
- Analyze program and campaign performance, recommending improvements to targeting, mechanics, and engagement strategies.
- Prepare reports and insights, sharing KPIs, ROI, and recommendations while staying updated on loyalty and CRM best practices.
WHAT WE OFFER
- At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Desired Candidate Profile
REQUIREMENTS
- 5 years of experience in loyalty programs, CRM, or campaign operations, ideally in retail, shopping malls, or consumer-focused sectors
- Bachelor s degree in Marketing, Business, Data/Analytics, or a related field
- Experience supporting data-driven marketing or loyalty initiatives that involve segmentation, personalization, and analytics integration
- Proficient in using Power BI, Excel, or similar tools to track campaign performance, member behavior, and KPIs
- Customer-centric and collaborative, prioritizing member value while working effectively across cross-functional teams.
- Execution-driven and proactive, with strong attention to detail, problem-solving ability, and adaptability in fast-paced environments.
Company Industry
Department / Functional Area
Keywords
- Marketing Executive
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Majid Al Futtaim
At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime.