Marketing Manager Mandarin Oriental Hotel Group

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Marketing department in Dubai, the Marketing Manager is responsible to oversee integrated marketing, brand governance, digital ecosystem, performance marketing, CRM, and social media, while managing campaign planning, execution, content production, optimisation, tracking, and performance reporting. The role is also responsible to drive strategic marketing plans with a creative and commercially focused approach, ensuring brand consistency and revenue growth across Rooms, F&B, and Spa. Marketing Manager reports to the Director of Marketing & Communications.

As a Marketing Manager, you will be responsible for the following duties:

• Develop and execute an integrated annual marketing plan with the Marketing & Communications Director, aligned with commercial strategy, revenue objectives, and optimised budget allocation for maximum ROI.

• Lead and oversee multi-channel marketing campaigns, ensuring consistent execution, strong performance, and full compliance with brand standards across all touchpoints.

• Manage and optimise the hotel s digital ecosystem (social media, CRM, CMS, and performance marketing) to drive visibility, engagement, and conversion, alongside high-quality content production aligned with brand positioning.

• Monitor, analyse, and report on campaign performance against KPIs and budgets, using insights, testing, and data-driven optimisation to continuously improve results and inform strategy.

• Collaborate cross-functionally with PR & Communications, Sales, F&B, and other departments to deliver integrated initiatives and maximise commercial impact across all business units.

• Identify new marketing opportunities and trends, while managing external agencies and developing team members to ensure innovation, high-quality delivery, and sustained performance.

As a Marketing Manager, we expect from you:

• Minimum 5 years of marketing experience, ideally within luxury hospitality, luxury brands, or high-end lifestyle sectors.

• Strong understanding of the Middle East market, with proven expertise in digital strategy and performance marketing.

• Well-developed sense of brand image and visual identity, with hands-on experience managing content production, photoshoots, and creative assets.

• Fluent in English; knowledge of Arabic is an advantage.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively in a fast-paced, multicultural environment.

• Highly organised with strong time management, attention to detail, and problem-solving capabilities.