Job Description

Roles & Responsibilities

Marketplace Operations:

Manage day-to-day operations across marketplaces (e.g., Amazon, Noon, Namshi, Trendyol, etc.).
Ensure accurate product listings including pricing, descriptions, images, attributes, and categorization.
Coordinate with internal teams to ensure timely product launches and updates on marketplaces.

Monitor marketplace SLAs, compliance requirements, and seller performance metrics.

Order & Fulfilment Management:

Track daily orders, fulfilment status, cancellations, and returns.
Coordinate with warehouse, logistics, and store teams to ensure on-time dispatch and delivery.
Resolve order-related issues, customer complaints, and marketplace escalations.

Sales & Performance Tracking:

Monitor sales performance, conversion rates, stock availability, and returns by marketplace.
Prepare regular reports on sales, margins, discounts, and operational KPIs.
Identify underperforming SKUs and recommend corrective actions.

Pricing, Promotions & Campaigns:

Support execution of marketplace promotions, deals, and campaigns in coordination with Buying, Planning, and Marketing teams.
Ensure correct pricing, discounts, and offers are live as per approved plans.
Monitor competitor pricing and marketplace trends.

Inventory Coordination:

Work closely with Planning and Supply Chain teams to ensure optimal stock availability.
Track inventory ageing and slow-moving products on marketplaces.
Support stock allocation and replenishment decisions for marketplace channels.

Desired Candidate Profile

Minimum 2–4 years of experience in e-commerce or marketplace operations within a retail environment.
Strong attention to detail and ability to manage multiple products.
Data-driven mindset with basic reporting and analytical skills.
Comfortable working in a fast-paced retail environment.

Marketplace Execeutive Confidential Company