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Experience
0 - 6 Years
Job Location
Remote (Company based out of Dubai - United Arab Emirates (UAE))
Education
MBA/PG Diploma in Business Mgmt(International Business)
Nationality
Any Arab National, Any European National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Onboard new vendors and guide them through setting up their store on the app. • Communicate with vendors and customers in English and Arabic (other languages a plus). • Manage daily operations — new orders, vendor coordination, and delivery follow-ups. • Handle customer inquiries, complaints, and order updates professionally. • Coordinate with delivery partners to ensure timely pickups and deliveries. • Maintain good relationships with vendors and ensure product listings are updated. • Respond to messages on WhatsApp, Instagram, and email for vendor and customer support. • Monitor app performance and report any technical or operational issues. • Keep daily records of orders, vendor activity, and deliveries. • Support marketing and promotional activities to onboard new vendors. • Provide weekly reports and suggestions for improving operations.
Desired Candidate Profile
Strong communication skills in English and Arabic (additional languages are a plus). • Confident, well-spoken, and comfortable communicating with both customers and vendors. • Previous experience in marketplace, e-commerce, or customer service preferred. • Good understanding of how online platforms, orders, and deliveries work. • Organized and proactive — able to handle multiple tasks and solve problems independently. • Friendly and professional attitude with a passion for helping small and home businesses grow. • Knowledge of UAE market and local business culture is an advantage. • Basic computer skills (Excel, Google Sheets, WhatsApp Business, CRM tools). • Must be reliable, responsible, and able to work under minimal supervision.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Locaffy
Locaffy is a UAE-based online marketplace created to support and empower small and home businesses. Our platform connects local creators, bakers, designers, and entrepreneurs with customers who value authentic, handmade, and homegrown products. Through our app and website, vendors can easily showcase their products, manage orders, and reach a wider audience — all in one simple platform. Locaffy currently features categories such as food, abayas, jewelry, crafts, décor, and more. Our mission is to make selling online easy, affordable, and accessible for everyone — especially small business owners who want to grow without the usual barriers of marketing, logistics, or visibility. At Locaffy, we believe every small business deserves a chance to be discovered.
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