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Experience
3 - 5 Years
Job Location
Education
Diploma(Mechanical), Bachelor of Technology/Engineering(Mechanical)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Phase 1: Foundation (Month 1)
- Participate in onboarding, AWR culture, and customer service orientation
- Develop soft skills and understand customer journey in service operations
Phase 2: Cross-Department Exposure (Months 2–3)
- Rotate through service reception, workshop floor, parts counters, and CRM
- Learn basic automotive service workflows and customer interaction protocol
Phase 3: Technical & Process Training (Months 4–6)
- Attend in-depth training on job card processing, warranty handling, appointment systems, and service quality standards
- Work with technicians and service advisors to understand diagnostics, maintenance, and repair procedures
- Participate in customer service case studies and feedback analysis
Training Topics Include:
- Automotive systems fundamentals
- AWR service process and standards
- Customer communication & complaint resolution
- Digital tools (CRM, job card systems)
- Time and workflow management
- Bachelor’s degree in Mechanical Engineering, Automotive Technology, or equivalent
- Strong communication and customer focus
- Analytical thinking and eagerness to learn technical details
Desired Candidate Profile
Educational Qualification
- Bachelor’s degree in Mechanical Engineering, Automotive Technology, or equivalent
- Strong communication and customer focus
- Analytical thinking and eagerness to learn technical details
Work Experience
- Fresh Graduate or Post graduate students
Competencies
- Problem solving and critical thinking
- Business communication and presentation
- Leadership and team collaboration
- Customer-centric mindset
- Data-driven decision making.
Languages
- English / Arabic
Employment Type
- Full Time
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Engineering
Keywords
- Mechanical Engineer Trainee
- Mechanical Engineering
- Mechanical Engineer
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AW Rostamani Holdings Co LLC
One of the leading local group of companies in Middle East
Firos - NA
Deira Al Ittehad Road, Port Saeed ,Dubai P.O. Box - 22715, United Arab Emirates, Dubai, United Arab Emirates (UAE)