Medical Approval - Customer Success Specialist
Beyond Insurance Brokera...
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The customer success officer is the consultant for the end users to guide them in each step of their insurance journey and assure that they receive a unique service from one stop shop.
- Own and manage customer relationships and ensure delivery of great service to clients.
- Promote the retention and loyalty of end users.
- Explain the contract benefits to the customers.
- Respond promptly to the customer inquiries.
- Assure that every customer is satisfied and handle all the complaints and inquiries.
- Manage the process between the customers and insurance companies.
- Review the medical claims and approvals.
- Debating in the rejected cases either from the medical aspect or insurance aspect.
Desired Candidate Profile
- Bachelor s degree preferred Medical Background (pharmacist is a must).
- 2-3 Years experience in Same Field.
- Previous experience in a well-known pharmacy chains.
- Very good written and spoken English.
- Flexible in working hours.
- Insurance background.
- Free from the governmental assignment.
- Experience in pharmacies and dispensing insurance claims.
- Customer service oriented.
- Communication and Negotiation skills.
Company Industry
- Insurance
Department / Functional Area
- Doctor
- Nurse
- Paramedics
- Hospital Technicians
- Medical Research
Keywords
- Medical Approval - Customer Success Specialist
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