Medical Customer Care Agent

Amanleek

As a Medical Customer Care Agent, you will be the frontline voice of Amanleek, responsible for handling inbound calls and messages inquiries from customers. Your role is essential in providing timely, professional, and empathetic support that enhances customer satisfaction and operational efficiency.

Job Responsibilities & Duties:

• Provide clear and accurate information about Amanleek’s medical insurance products and services.
• Resolve customer inquiries, issues, and requests or escalate them to the appropriate team when necessary.
• Engage with TPAs & Insurers to follow up on clients tickets
• Maintain detailed and accurate records of all communications in the CRM system.
• Collaborate with the all teams to ensure smooth case handling and follow-up.
• Stay updated on company policies, products, and service protocols to provide the best customer experience.
• Handle challenging or upset customers with empathy, patience, and professionalism.

Benefits

• Fixed night shift from 5:00 PM to 12:00 AM.
• Fully remote model after the 1-month-training.
• Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills.
• An energetic, supportive team and a growing brand that values your voice.