Job Description

Roles & Responsibilities

Responsibilities:

Lead and oversee the Medical Information function in MEA, ensuring full compliance with applicable regulations, codes, SOPs, and company processes governing Medical Information activities.
Act as a cross functional and MEA Medical Information point of contact, supporting internal stakeholders (e.g., PV, Regulatory, Quality, Commercial) on Medical Information related topics.
Oversee and manage Medical Information systems and ensure appropriate use in line with global and regional requirements.
MedInfo team members development, coaching and support.
Support the fulfilment of escalated and complex Medical Information enquiries
Perform QC and oversight of fulfilled Medical Information requests, including vendor handled enquiries, to ensure accuracy, consistency, and compliance.
Ensure timely and accurate documentation and review of Medical Information enquiries in validated Medical Information eSystems.
Ensure appropriate triage and escalation of AEs and PCs to the relevant functions in accordance with global SOPs.
Adapt and implement applicable global and regional Medical Information practices, workflows, and content to meet local regulatory and business requirements, while maintaining alignment with overarching guidance.
Set local Medical Information priorities and strategies in alignment with local business needs and regional/global Medical Information objectives.
Assess Medical Information content needs for the market and articulate these needs through collaboration with regional and global Medical Information teams.
Supervise and oversee outsourced Medical Information activities, including performance monitoring, quality oversight, and compliance.
Prepare and interpret local Medical Information metrics, providing insights and trends to internal stakeholders.
Contribute to the development and continuous improvement of Medical Information tools, processes, and best practices.
Deliver orientation on Medical Information to cross-functional stakeholders and distributors (e.g., sales, customer facing teams) as appropriate.
Maintain and apply up to date knowledge of regulations, codes, and ethical standards impacting Medical Information activities.
Plan and oversee Medical Information activities for assigned products and therapeutic areas.
Continuously maintain and expand product, disease area, and therapeutic knowledge.
Actively contribute to regional and global Medical Information projects and initiatives.
Maintain a high level of audit and inspection readiness for Medical Information and serve as the MedInfo audit spokesperson and primary audit point of contact.

Qualifications

Desired Candidate Profile

Minimum Requirements

Bachelor s degree in Pharmacy or Life Sciences/healthcare-related field.
Minimum 5 years of relevant experience in MedInfo, clinical research, patient care, Clinical Development, Medical/Scientific Affairs, and/or basic research.
English fluency (verbal and written).

Preferred Requirements

French Fluency is highly desirable.
Excellent written and verbal communication skills, with strong interpersonal, organizational, time management, and project planning capabilities and a high degree of self direction.
Demonstrated people and team management skills, including leading, coaching, and developing team members, fostering collaboration, and effectively managing performance in a matrixed environment.
Strong attention to details
Research and analytical skills
Solid understanding of the pharmaceutical commercialization process, regulatory and legal requirements governing the promotion of prescription medicines.
Experience successfully managing third parties and external vendors.
Proficient in Outlook, PowerPoint, Excel, Word software programs, Salesforce Databases.

Medical Information Manager Amgen

Medical Information Manager
Amgen