Medical Receptionist

Talentmate

A Medical Receptionist is a crucial part of the healthcare team, serving as the first point of contact for patients and visitors. This role requires a friendly and professional demeanor, as well as excellent organizational and communication skills. The Medical Receptionist is responsible for managing the front desk operations in a medical setting, which includes handling patient inquiries, scheduling appointments, and maintaining medical records. They play a pivotal role in ensuring the smooth operation of the facility, providing exceptional customer service, and fostering a welcoming environment for all patients and staff members. This position demands attention to detail, the ability to multitask, and competence in handling administrative duties efficiently. This rewarding career offers the satisfaction of contributing to patients' healthcare experiences and supporting the medical professionals within the practice.

Responsibilities

• Greet patients and visitors in a warm and professional manner.
• Schedule and confirm patient appointments accurately and efficiently.
• Maintain patient records by accurately entering information into databases.
• Answer and direct phone calls, addressing inquiries with clear communication.
• Organize medical charts and ensure the confidentiality of patient information.
• Handle billing and insurance questions, offering assistance to patients as needed.
• Coordinate communication between patients and medical staff effectively.
• Prepare and manage correspondence, including emails and patient mailings.
• Assist in maintaining a clean and welcoming reception area.
• Collect copayments and manage financial transactions with accuracy.
• Manage office inventory, ordering supplies when necessary.
• Provide administrative support to healthcare professionals as required.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a medical or customer service setting preferred.
• Proficiency in medical terminology and basic healthcare processes.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with a keen attention to detail.
• Ability to Multitask and remain calm under pressure in busy environments.
• Knowledge of medical software programs and office equipment usage.