Appeals Committee Member - LFI SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

STRATEGIC: Adhere to ethical principles and maintain neutrality and impartiality throughout the appeals process. Analyze appeals trends and compile statistical data on the types of complaints and their resolutions to identify potential areas for improvement. Identify opportunities to improve the efficiency and effectiveness of the appeals process and recommend changes to the Director of the Appeals Committee.

OPERATIONAL: Receive and manage appeals that have been escalated to the Appeals Committee from either the consumers or the Licensed Financial Institutions. Obtain the papers, documents, records, and all pertinent evidence related to the appeal. Review appeal documentation and ensure that all necessary information and supporting materials are complete and accurate. Attend the Appeals Committee meetings and participate in the discussions. Support the Director of the Appeals Committee in conducting the functions of the Committee. Collaborate with the Complaints Management Department, Deputy, complainants, and respondents to gather additional information, documents, and evidence relevant to appeal cases. Maintain records of all information and documents related to each appeal. Serve as a primary point of contact for complainants, respondents, and other relevant parties during the appeal process. Communicate with the relevant stakeholders to provide updates on the status of appeal cases and facilitate the exchange of relevant information. Prepare regular reports for the Director of the Appeals Committee and other stakeholders as required.