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Experience
3 - 5 Years
Education
Diploma(Management), Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt(Marketing)
Nationality
Any Arab National, Any GCC National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Manage and resolve member inquiries, complaints, and issues via phone, email, and chat, ensuring exceptional customer service and satisfaction.
- Process membership applications, renewals, and cancellations accurately and efficiently, maintaining meticulous records.
- Develop and implement strategies to increase membership acquisition and retention rates through targeted outreach and engagement.
- Analyze membership data to identify trends, opportunities, and areas for improvement in membership programs.
Desired Candidate Profile
Possesses a High School Diploma or equivalent; a Bachelor's degree in a related field is preferred.
Demonstrates 3-5 years of experience in membership management, customer service, or a related field.
Holds relevant certifications such as CRM or membership management software certifications.
Exhibits a strong understanding of membership management principles and best practices.
Employment Type
- Full Time
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Advertising
- Media Planning
- PR
Keywords
- Membership Officer
- Customer Service
- Member Services Specialist
- Problem-Solving
- Membership Manager
- Membership Coordinator
- Client Success Specialist
- CRM Software
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