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Experience
3 - 8 Years
Education
Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), MBA/PG Diploma in Business Mgmt(Information Technology)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The MicroFocus/OpenText SMAX Consultant will be responsible for managing
the operations of the Service Management Automation X (SMAX) platform. This role involves
maintaining and optimizing the SMAX system, ensuring its reliability, and providing technical
support to users. The ideal candidate will have a strong background in IT Service Management
(ITSM) and hands-on experience with SMAX.
Key Responsibilities:
Implementation and Configuration:
o Configure and deploy OpenText SMAX modules for ITSM and ITAM.
o Customize workflows, service catalogs, and user interfaces per business needs.
o Manage multi-tenant architecture and ensure optimal performance.
Solution Design:
o Work with stakeholders to gather requirements and design solutions aligned with
business objectives.
o Develop technical documentation, including process flows, architecture diagrams,
and configuration guides.
Integration and Automation:
o Integrate SMAX with third-party applications such as monitoring tools, Active
Directory, and other IT systems.
o Develop and implement automation using SMAX’s codeless capabilities or scripting
where required.
Testing and Support:
o Conduct system testing and assist in User Acceptance Testing (UAT).
o Provide post-implementation support and resolve any issues or bugs.
Training and Knowledge Transfer:
o Conduct training sessions for administrators and end-users.
o Create user guides and best practice documentation.
Desired Candidate Profile
Bachelor’s degree in Computer Science, Information Technology, or a related field.
3+ years of technical experience on Micro Focus SMAX.
Proven experience managing and operating MicroFocus/OpenText SMAX or similar ITSM
platforms.
Strong understanding of IT Service Management (ITSM) principles and ITIL framework.
Proficiency in configuring and customizing SMAX modules, workflows, and user interfaces.
Experience with system integrations and data migrations.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
SMAX Administrator Certified is a plus
Relevant certifications (e.g., ITIL, SMAX) are a plus.
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- MicroFocus
- OpenText
- SMAX Consultant
- SMAX
- ITSM
- ITAM
- ITIL
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