Microsoft Teams Architect Concentrix Corporation

Description of Role

• Key technical resource for the customer.

• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.

• Join a highly motivated team of leading industry experts.

• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.

• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).

• Be part of a thriving developer community that's constantly looking for ways to improve our customers experience, software development goals and use of technology.

• Build strong customer relationships and ensure deliveries align with customer projects and milestones.

• Gain access to expertise and support from Microsoft s consulting practice and product groups.

• Continually learn and grow professionally.

• Analyse problems.

• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.

• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

Required Skills & Capabilities

• Teams Meetings & Live Events

• Teams Phone Calling Plans

• Teams Phone Devices

• Teams Phone Direct Routing

• Teams Phone Mobile

• Teams Phone Operator Connect

• Teams Phone System Foundation

• Teams Premium

• Teams Rooms

Technical Experience

• Deep understanding in Teams Voice architecture.

• Experience with Migrations to Microsoft Teams, including Phone and Rooms.

• Deep troubleshooting skills with Teams Phone and media optimization.

• Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.

• Experience delivering proactive services, such as workshops and technical assessments.

Role Requirements

• Fluent French / English oral and written communication.

• Strong technical writing, presentation and training skills.