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Job Description
Roles & Responsibilities
What You'll Get to Do:
Lead and manage the deployment of new hardware as a service device (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.
Track and manage hardware inventory throughout the refresh lifecycle, ensuring proper documentation of asset details, serial numbers, and disposition of old equipment.
Maintain detailed records of the refresh process, including system configurations, user data migration, and inventory tracking. Ensure that all processes are compliant with established processes and standards.
Provide technical support and troubleshooting for hardware and software issues during the refresh process. Resolve issues promptly to minimize downtime for end users.
Provide training to junior IT Specialists on the new systems and any new software, including changes in workflows or interface elements. Offer support for troubleshooting and user inquiries.
Communicate with on-site end-user POCs for deployments to schedule and execute system replacements with minimal operation disruptions.
Assist with the overall management and coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
Perform testing of systems pre/post-deployments to ensure they meet operational and security standards.
Ensure refresh activities are completed within the timeframe required by Service Level Requirement (SLR).
You'll Bring These Qualifications:
Bachelor s degree and 4 years related experience. Additional experience may be substituted for degree.
Must be a US Citizen and possess an active DoD Secret Clearance.
Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
Experience with imaging and deployment tools (e.g., SCCM or similar).
Experience with data migration and backup procedures.
Ability to troubleshoot and resolve routine and more complex technical issues efficiently and effectively in a fast-paced environment.
Knowledge of network configurations and security protocols.
Strong analytical skills with the ability to interpret complex data and translate it into actionable items or tasks.
Desired Candidate Profile
Must be a US Citizen and possess an active DoD Secret Clearance. Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.). Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.). Proficient with Windows operating systems, including installation, configuration, and troubleshooting. Strong knowledge of hardware, including desktops, laptops, and peripheral devices. Experience with imaging and deployment tools (e.g., SCCM or similar). Experience with data migration and backup procedures. Ability to troubleshoot and resolve routine and more complex technical issues efficiently and effectively in a fast-paced environment. Knowledge of network configurations and security protocols. Strong analytical skills with the ability to interpret complex data and translate it into actionable items or tasks.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Middle East End User Hardware Service Lead
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Leidos
Leidos is seeking a highly motivated and skilled End User Hardware Service Lead to join our team and support the OCONUS Navy Enterprise Network (ONE-Net) efforts under the Service Management, Integration, and Transport (SMIT) contract. This exciting opportunity is in Manama, Bahrain, where you will contribute to the End User Hardware as a Service (EUHWaaS) task order in the Middle East. At Leidos, we are deeply committed to supporting the U.S. Navy and its mission of providing superior technology to ensure the effectiveness of our nation s defense efforts. By joining us, you will have the unique opportunity to be part of a team that provides Information Technology support to the U.S. Navy, making an impactful difference in the way it operates globally. You will contribute to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible. Your efforts will directly contribute to the Navy s overall mission, ensuring readiness, bolstering security, and optimizing operational success.