Middle Talent Business Partner

QIC digital hub

We are looking for a strong Middle Talent Partner to support our Call Center department across recruitment, HR operations, and employee lifecycle processes. The role combines full-cycle recruitment with HRBP tasks like onboarding, employee support, HR administration, and people-process coordination. The HR / TA balance may vary: some periods will require intensive hiring for several roles, while others will focus on targeted replacements. Ongoing HR support will remain a core part of the role.

Responsibilities

• Managing full-cycle recruitment when needed: intake with hiring managers, sourcing, job postings, HR interviews, pipeline management, feedback, calibration, and offers
• Hiring for agent-level, sales, customer support, team lead, and manager-level roles in a fast-paced environment
• Partnering with Call Center leadership, managers, team leads, agents, and the Talent team
• Understanding the business context, product, sales processes, team structure, and day-to-day operations
• Supporting onboarding, probation period adaptation, employee lifecycle processes, and off-boarding
• Handling HR admin support: days off, vacations, sick leave, documentation, attendance, employee data, and internal procedures
• Supporting payroll-related coordination and maintain accurate HR records and workflows
• Conducting 1:1s with key employees, gathering feedback, identifying pain points, and working on practical solutions together with the Talent team
• Supporting improvements in HR policies, guidelines, administrative workflows, and operational processes
• Monitoring team atmosphere, identify risks or conflicts, and help resolve them constructively
• Contributing to a healthy, respectful, friendly, and productive working environment