Mobile Device Management - UEM Technology Support

DXC Technology

Employer Active

Posted 8 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

Device Provisioning & Enrollment

  • Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
  • Create and assign device and compliance profiles, configuration policies and application packages.

Monitoring, Patching & Reporting

  • Monitor device health, update compliance reports and generate basic dashboards/reports.
  • Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.

Incident & Service-Request Handling

  • Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
  • Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.

Carrier & Asset Management

  • Serve as point of contact for mobile carriers coordinate activations, billing inquiries and device replacements.
  • Maintain accurate asset inventory from procurement through decommissioning.

Documentation & Collaboration

  • Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
  • Collaborate with networking, security and application teams to troubleshoot cross-domain issues.

Desired Candidate Profile

Education & Experience

  • Bachelor s degree in IT, Computer Science or related field, or equivalent hands-on experience.
  • 1 3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

Technical Skills

  • Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
  • Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
  • Familiarity with Active Directory group management and device-object lifecycle.

Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

Certifications (Must Have)

  • Microsoft 365 Certified: Endpoint Administrator Associate
  • CompTIA A+

Certifications (Good to Have)

  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals (Exam AZ-900)

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Mobile Device Management - UEM Technology Support

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DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

https://dxctechnology.wd1.myworkdayjobs.com/en-US/DXCJobs/job/SAU---RIYADH/Mobile-Device-Management---UEM-Technology-Support_51551932