Moderator

7P

Monitor user-generated content across online platforms to ensure compliance with community guidelines and policies.

• Review, approve, or remove posts, comments, and multimedia content that violate standards or terms of service.
• Respond promptly and professionally to user inquiries, reports, and escalation requests.
• Identify and address inappropriate, offensive, or harmful behavior within the community.
• Collaborate with other moderators and team members to maintain a positive and inclusive environment.
• Document and report recurring issues, trends, and potential risks to management.
• Assist in developing and updating moderation policies and best practices.
• Participate in regular training sessions to stay current with platform updates and emerging moderation challenges.
• Support community engagement initiatives to encourage constructive participation.
• Maintain confidentiality and handle sensitive information with discretion.

Strong understanding of online community dynamics and digital communication.

• Excellent written and verbal communication skills.
• Ability to remain impartial and objective when handling sensitive or controversial content.
• Familiarity with moderation tools, reporting systems, and content management platforms.
• Strong attention to detail and ability to identify subtle policy violations.
• Ability to work independently and collaboratively in a remote or office-based environment.
• Effective time management and organizational skills.
• Comfortable working in a fast-paced, dynamic setting.
• Commitment to upholding community standards and company values.