Multi-Country Office Senior Business Development and Grants Manager Mercy Corps

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action helping people triumph over adversity and build stronger communities from within. Now, and for the future. Program / Department Summary Mercy Corps implements a diverse portfolio of humanitarian and development programming across the Middle East in response to acute crises and protracted vulnerabilities. Under a newly established Multi-Country Office (MCO) structure, Mercy Corps oversees programming across Syria, Jordan, and Yemen, with enhanced regional coordination, efficiency, and strategic alignment. This role supports the implementation of Mercy Corps global ten-year strategy, Pathway to Possibility, which focuses on achieving resilient, inclusive, and sustainable outcomes across food security, water security, economic opportunity, and peace and good governance. The strategy is grounded in organizational commitments to being climate-smart, evidence-driven, locally led, innovative, and safe, diverse, and inclusive. General Position Summary The Senior Business Development and Grants Manager leads and directly manages all business development, pre-positioning, and grants functions across the MCO portfolio covering Syria, Jordan, and Yemen. Based in Amman, the role leads multi-country resource mobilization efforts, ensuring high-quality donor engagement, competitive proposal development, and effective grants lifecycle management. The position has direct line management responsibility for a Reporting Officer and provides strong leadership, guidance, and coordination to country-level teams engaged in program development and donor compliance. The role reports to the MCO Portfolio Director and works in close collaboration with Country Managers, Program Teams, Regional Award Management, Business Development and Technical teams. Essential Job Responsibilities STRATEGIC LEADERSHIP, MANAGEMENT, AND COORDINATION • Provide overall leadership and strategic direction for program development, business development, and grants management across Syria, Jordan, and Yemen, in line with Mercy Corps Program Management at Mercy Corps (PM@MC) standards and Pathway to Possibility strategic objectives. • Directly manage, mentor, and support the Reporting Officer, ensuring clear objectives, regular performance management, coaching, and professional development. • Strengthen harmonization, consistency, and quality of program development and grants practices across Syria, Jordan, and Yemen. PRE-POSITIONING, DONOR ENGAGEMENT, AND EXTERNAL REPRESENTATION • Lead and oversee strategic pre-positioning efforts across the MCO, ensuring alignment with country strategies, regional priorities, and Mercy Corps global outcomes framework. • Systematically map, track, and analyze donor priorities, funding trends, and competitive intelligence across sectors and geographies. • Maintain and strengthen relationships with a diverse range of donors, including traditional institutional donors, private donors, foundations, and emerging financing partners, in coordination with regional and HQ teams. • Demonstrate willingness to expand knowledge and expertise related to development finance and non-traditional funding mechanisms in support of diversified resource mobilization. • Proactively support the MCO Portfolio Director and Country Managers in external representation, including preparation for and participation in donor meetings, partner engagements, and other stakeholder forums. • Guide the development of unsolicited concepts and donor engagement materials in partnership with the MCO Portfolio Director, Country Managers, regional Business Development teams, and HQ counterparts. PROPOSAL DEVELOPMENT AND RESOURCE MOBILIZATION • Oversee and lead go/no-go decision-making processes for new funding opportunities across the MCO portfolio. • Provide strategic and technical leadership to ensure the development of high-quality, competitive concept notes and proposals. • Ensure the systematic use of evidence-based products, learning, and analysis to inform program design and value propositions in close collaboration with MCO and country staff as appropriate. • Coordinate multi-country, cross-border and cross-functional proposal development processes involving Programs, Finance, Operations, Technical Advisors, Evidence & Learning teams, and HQ. • Ensure proposals are operationally feasible, risk-informed, and financially sound, with budgets that accurately reflect the cost of doing business and donor compliance requirements. • Lead or support proposal revisions, negotiations, and program modifications in response to donor feedback or contextual changes. • Promote learning and continuous improvement through after-action reviews and documentation of proposal development lessons learned. GRANTS OVERSIGHT, REPORTING, AND COMPLIANCE • Provide strategic oversight of grants management systems and processes to ensure compliance with donor regulations, Mercy Corps policies, and PM@MC minimum standards. • Ensure timely, accurate, and high-quality donor reporting across the Syria, Jordan, and Yemen portfolio, supporting program teams and the Reporting Officer to meet contractual obligations. • Oversee reporting trackers, internal review workflows, and coordination with HQ, regional teams, and donors, with day-to-day support from the Reporting Officer. • Support program teams in responding to donor information requests, audits, and amendments. • Ensure effective grant kick-off, review, and close-out processes are conducted and documented in line with Mercy Corps requirements. PROGRAM LEARNING, EVIDENCE, AND KNOWLEDGE MANAGEMENT • Champion the integration of learning, evidence, and adaptive management into program development and grants processes. • Work closely with the MCO program and Evidence & Learning staff to ensure evidence, research findings, evaluations, and learning products are strategically leveraged to strengthen donor engagement and proposal quality. • Promote consistent use of tools, templates, and systems across Syria, Jordan, and Yemen to strengthen institutional knowledge and continuity. SAFEGUARDING RESPONSIBILITIES • Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.