My Pay Lead MENAP Mondelez

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

What you will bring/b> /p>

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Data management
• Leading teams, coaching and mentoring
• Managing performance driven by service level agreements and metrics

u>More about this role/u> /b> /p>

• Relationship management with a client focus
• Problem solving and analytical skills
• Communicating effectively, verbally and in writing
• Process management skills
• Working in a shared service organization a decided advantage

What you need to know about this position:/b> /p>

• This is a pivotal leadership role within Mondel z Digital Services (MDS), specifically responsible for leading 'My Pay' operations across the MENAP region.
• You will be operating within a shared service model, ensuring the efficient and compliant delivery of pay-related services to employees.
• The role demands a strong focus on continuous process improvement, leveraging technology, and maintaining high standards of quality, data security, and compliance in a dynamic regional context.
• Success hinges on your ability to balance operational excellence with effective people leadership, fostering a team dedicated to impeccable service delivery.