Network Agent Service Desk
SITA
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Utilise your technical knowledge to drive the delivery of scalable & secure network resources
Assist and provide end-to-end problem resolution and root cause analysis in collaboration with other functional groups, business units, and vendors.
Vendor coordination for Network /services and manage Operations escalations.
Review and Propose design /solutions improvement corporate network services.
Operational support to Network Infrastructure to ensure timely resolution/escalation with Support teams.
Qualifications
1-2 years of experience in technical support, customer support, or any related fields in the IT industry. Preferably in a network service support environment.
Basic knowledge and understanding of Network protocols.
Basic technical skills in networking, including LAN/WAN, routing, switching, wireless, and VPN technologies.
Product and Service knowledge in one or several of the following areas at the beginner level: oDesktop services oNetwork Services Customer-specific services and solutions (for dedicated support) Exposure to ITIL and IT and network components and principles
Experience working with IT Network equipment (CISCO, Huawei, Juniper etc)
Demonstrated maturity in handling complex customer issues and irritated customers
Excellent customer communication skills both verbal and written in English.
ITIL/ITSM
Bachelor s degree in computer science, Computer Engineering, or relevant IT disciplines
ITIL Foundation Certificate and CCNA is desirable
Info Gathering & Processing Product/Solution Knowledge Service Excellence Attitude Technical Communication.
Desired Candidate Profile
1-2 years of experience in technical support, customer support, or any related fields in the IT industry. Preferably in a network service support environment.
Basic knowledge and understanding of Network protocols.
Basic technical skills in networking, including LAN/WAN, routing, switching, wireless, and VPN technologies.
Product and Service knowledge in one or several of the following areas at the beginner level: oDesktop services oNetwork Services Customer-specific services and solutions (for dedicated support) Exposure to ITIL and IT and network components and principles
Experience working with IT Network equipment (CISCO, Huawei, Juniper etc)
Demonstrated maturity in handling complex customer issues and irritated customers
Excellent customer communication skills both verbal and written in English.
ITIL/ITSM
Bachelor s degree in computer science, Computer Engineering, or relevant IT disciplines
ITIL Foundation Certificate and CCNA is desirable
Info Gathering & Processing Product/Solution Knowledge Service Excellence Attitude Technical Communication.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Network Agent Service Desk
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