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Job Description
Roles & Responsibilities
- Develop, implement & maintain security policies, standards and procedures in alignment with industry best practices & compliance requirements for the customers.
- Oversee the security delivery process, ensuring services are delivered on time, within budget, and meet client quality standards.
- Serve as the primary point of contact for key clients, ensuring communication is clear and that client needs are understood and met.
- Ensure the delivery of services meets the agreed SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and business objectives.
- +12 Years Experience in Service Delivery
- Strong communication, interpersonal and presentation skills
- Proven leadership and team management skills, with the ability to motivate and guide teams toward achieving objectives.
- Excellent command of Arabic and English
- Extensive experience managing large-scale security programs and projects across diverse environments.
- Demonstrated expertise in areas such as threat management, incident response, identity and access management (IAM), and cloud security.
- Experience with managing service delivery in a fast-paced, complex environment & experience in managing large-scale multi-disciplinary service delivery teams
- Strong understanding of ICT systems integration methodologies
- Familiarity with IT service management frameworks (e.g., ITIL v4) and related tools (e.g., ServiceNow, BMC Remedy).
- Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).
- Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.
- Familiarity with security technologies and tools, including SIEM, firewalls, and endpoint protection solutions.
- Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.
- Understanding of budgeting principles and experience in managing project budgets, tracking expenses, and making financial decisions within budget constraints.
- Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.
Desired Candidate Profile
At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
The Security Delivery Associate Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients.
This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance.
The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.
Company Industry
- Telecom
- ISP
Department / Functional Area
- System Administration
- Network Administration
- Security (IT Software)
Keywords
- Network And Security Associate Manager
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Vodafone
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.