Network / Desktop Support

Technology Leaders

Job Title: Network / Desktop Support
Location: Saudi Arabia, Riyadh / Jubail.
Employment Type: Full-Time
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About the Role
We are looking for a proactive Network cum Desktop Support Officer to provide comprehensive IT support across both desktop and network environments. This role is responsible for installing, configuring, and maintaining desktop systems while ensuring smooth and secure network operations. The ideal candidate will deliver timely technical assistance, maintain network reliability, and support end-users to keep business-critical IT services running efficiently.
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Key Responsibilities
Provide first- and second-level support for desktops, laptops, printers, and related
peripherals.
Install, configure, and troubleshoot operating systems (Windows) and enterprise
applications.
Diagnose and resolve hardware, software, and network-related issues in a timely manner.
Perform regular system updates, patches, and security checks to maintain device integrity.
Assist in configuring and troubleshooting LAN, Wi-Fi, and VPN connections.
Maintain IT asset inventory, including hardware and software licenses.
Document support activities, resolutions, and system changes for knowledge sharing and
compliance.
Collaborate with vendors for equipment repairs, replacements, and procurement when
necessary.
Ensure adherence to company IT policies, cybersecurity standards, and data protection
regulations.
Install, configure, and maintain desktop computers, laptops, printers, and other peripheral
devices.
Configure and troubleshoot routers, switches, firewalls, and access points.
Diagnose and resolve network connectivity, performance, and security issues.
Assist in implementing network security measures and data protection protocols.
Maintain accurate documentation of network topology, system changes, and configuration
records.
General IT Administration
o Maintain an updated inventory of IT assets, hardware, and software licenses.
o Coordinate with vendors for hardware replacements, warranty claims, and procurement.
o Ensure compliance with company IT policies and cybersecurity standards.
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Qualifications & Skills
Bachelor s degree in English Medium (BSc / BCom Computers, or related field.
Microsoft Office Suite Skills.
3 to 5 years of combined experience in desktop and network support.
Strong knowledge of Windows operating systems, Microsoft Office Suite, and networking protocols (TCP/IP, DNS, DHCP, VPN).
Hands-on experience with network devices such as routers, switches, and firewalls.
Excellent problem-solving and communication skills with a customer-focused mindset.
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Compensation & Benefits
Monthly Salary: SAR 3,500 4,500
Accommodation: Provided by the company
Annual Vacation: 21 days paid leave per year
Air Ticket: Round-trip economy class ticket provided annually
Medical Insurance: Saudi government-approved medical insurance
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