Network Engineer - Operations (Managed Services Engagement)

Specialized Technical Services

Duties and Responsibilities:

• Operate, monitor, and troubleshoot enterprise network systems to ensure high availability, optimal performance, and security.
• Provide proactive maintenance and incident resolution to maintain network stability.
• Collaborate with internal and client teams to resolve escalations and implement approved network changes.
• Participate in network change control processes and support 24/7 operations as required.
• Maintain accurate documentation of configurations, procedures, and operational activities.
• Implementation & Upgrades
• Install and configure new products, applying performance optimization and security best practices.
• Supervise and execute migrations of existing solutions, including required updates and upgrades.
• Perform full implementations, proof-of-concepts (POCs), and provide necessary technical documentation.
• Ensure smooth administration of systems to maintain service availability for authorized users.
• Testing, Documentation & Reporting
• Conduct integration testing and validation of applications, systems, and network solutions.
• Prepare comprehensive documentation for implemented products, configurations, and processes.
• Provid
• Technical Assistance & Client Support
• Provide on-site and remote troubleshooting to resolve network and systems issues.
• Provide regular status reports to supervisors and project managers.
• Deliver proactive technical support for major accounts, ensuring high customer satisfaction.
• Perform preventive maintenance tasks to avoid downtime.
• Deliver knowledge transfer sessions and hands-on training for client teams.
• Required Technical Expertise
• Hands-on operational experience with the following is essential:
• Cisco Collaboration Suite: CUCM, UCCX, IM&P, CUC, Expressway-E & C, Cisco Voice Gateways
• Cisco ISE and Cisco DNA Center
• Cisco Wireless LAN Controllers (WLC): 5500 & 9800 series
• Cisco Routing & Switching
• Cisco Imagicle Recording
• F5 Load Balancers: GTM, LTM
• Riverbed Steelhead & SCC
• Orion SolarWinds Monitoring
• Additional desirable knowledge:
• Network security solutions (Firewalls, NGFW, WAF Cisco, Fortinet, Palo Alto)
• Wireless infrastructure design and optimization
• Software Defined Networking (SDN) concepts and implementation
• Network monitoring and performance management tools