Network technical support engineer

Smart Villages Development & Managment Company

Be able to undertake tasks of network development and maintenance and responsible for designing the network in ways that optimize its performance.

1. Install, configure, and maintain network hardware and software components, including routers, switches, IP phones, wireless access points, and cabling included fiber at all SVC buildings.
2. Test and troubleshoot network connectivity issues, identifying bottlenecks and implementing solutions to optimize network performance.
3. Monitor network performance metrics like bandwidth usage, uptime, and latency, proactively identifying potential problems.
4. Respond to user-reported network problems, all SVC assets buildings, and SVC clients, providing timely and effective troubleshooting and resolution.
5. Assist with setting up new devices on the network.
6. Provide technical support to users through all available tools.
7. Maintain user documentation and knowledge base articles to empower users with self-service solutions.
8. Assist with network upgrades and migrations, ensuring seamless transitions to new technologies.
9. Document network configurations and procedures for future reference and troubleshooting purposes.
10. Collaborate with network administrators and other IT professionals to resolve complex network issues
11. Stay up-to-date on the latest network technologies by attending training courses and workshops.